May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 28 Posted 1 year ago
Some new rules about that just came in. Your "first rule about promotions" is no longer a rule.
Aug 22 Posted 1 year ago
Great article Alex. You covered a lot of ground that most posts I've seen on the subject miss. This would be great instruction for any "socially confounded" small business owner to get attention, engage, and greatly impact their edge rank without getting the "Faceboot"