Sorry, But Social Media Is Now A Commodity Skill

MJBrito
Michael Brito Group Director, Media & Engagement, WCG, a W2O Company

Posted on January 4th 2014

Sorry, But Social Media Is Now A Commodity Skill

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For the last several years, we have all tried to master social media. We’d spend hours reading blog posts, writing blog posts, sharing them on Twitter, sharing them again on Twitter, attending conferences, speaking at conferences and then fighting to get our accounts verified so that we can reach ninja status.  Or at least feel important enough to tell others what they are doing wrong.

And many have achieved this.

But the reality has changed. Brands today now realize that social media is critical, both internally and externally.  They no longer need the “Monday morning quarterback” critique of what they are doing right or what they are doing wrong on Twitter.  Yeah, some still make mistakes but they are learning and getting smarter by the day.

Social media (and to throw another buzzword in the mix, social business) is now maturing in organizations.  Execs are now making larger investments for social initiatives.  Hiring is running rampant across every facet of every organization – marketing, PR, human resources, retail, channel, customer service, you name it.  Teams are being formed. Governance is being established.  Agencies are being hired. And damn, everyone is doing it.

While this knowledge is certainly important, you need to know more than just the latest buzzword.

To be successful, stand out from others and deliver business value to their companies (or clients), you must learn and be able to articulate: 

  • Why social media is not a stand alone tactic and how it is a small fraction of brand storytelling
  • Domain-level experience (i.e. if you work for an enterprise software company, you should know the product extremely well, the audience, their buying behavior, etc.)
  • How content marketing is JUST a tactic; and that having a content strategy is critical to brand success
  • How social media tools and tactics can be used to drive internal change management initiatives
  • The role technology plays in integrated marketing
  • Why social media literacy is important to drive culture change
  • Why analytics should be an important driver in content and engagement

The good news is that you don’t need a business degree to learn this. And despite what some others may say, you certainly don’t need to spend $499 to get “social media certified” from some unknown organization.

You learn from experience, on the job training. You learn from reading (more than just social media books). You learn from asking questions, a lot of them. You learn by finding a mentor (one that you don’t have to pay for) that has been in business longer than you.

And more importantly, you learn by humbling yourself and admitting that you don’t know everything about everything. And even if you do know “everything” about social media, so what … everyone else does too.

MJBrito

Michael Brito

Group Director, Media & Engagement, WCG, a W2O Company

Michael Brito is a Group Director at WCG, a W2O Company. Opinions posted here are his own. Feel free to follow him on Twitter or check out his social business blog

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Comments

A great article and I specially like the last paragraph.

Summed up to me by the thought that if you want to learn, and be an "expert", then "just do it" 

This is so true. Especially the last part about learning.

I've been "doing" social media for a few years now, but I'm still always learning new things. Even if people look to me for answers, I know that I don't have them all. But I'm willing to try new things and learn from others. Actually, one of my favourite parts of being connected to so many smart people in the social media realm is what I can learn from them.

I run the #SMmeasure chat (a chat about measuring social media), but what I like the most about doing that is that so many people contribute to the chat and everyone has different ideas and ways of doing things. I always come out of the chat smarter than when I went in.

Learning is a never ending process, and social media has given us a way to access all the right people and all the right content so that we can continue to always learn.

 

Cheers,

Sheldon, community manager for Marketwired