May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 27 Posted 7 months ago
Bless you, bless you, bless you for #3 in particular! Recently wrote in great detail about this on our blog, but suffice it to say, curation is great, we need to create! Thanks, a pleasure to share this ...
Social Media Manager