May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Jun 14 Posted 9 months ago
Great list of tools! The WordCounter tool from Ninja Essays sounds very useful for me as I do find I am fond of repeating words when I write. SmartEdit is relatively inexpensive for what it does and another tool I think I will make great use of.
Thanks for compiling this great list.