May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 16, 2015The marketing landscape has changed: conversations about your brand happen 24/7 on social and you are expected to stay on top of it. The good ne...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Aug 6 Posted 2 years ago
My experience on flight 6166 leaving Denver 7/23/12 arriving at O'Hare 7/24/12 at 1:06 am, turned into 6166 leaving Denver at 12:40 am on 7/24/12 arriving at O'Hare approx. 3:45 am 7/24/12...turned into a nightmare. In essence 6166 was delayed 2 hours and 40 minutes. My daughter who decided she wanted to pick me up for safety reasons with the flight arriving so early in the am on 7/24/12, went to sleep early therefore was not aware my flight was delayed 2 hrs. 40 min. When I realized the flight was delayed I went to customer service, to look for another flight, they offered me a $10.00 food coupon. That would have been comforting if something had been open other than McDonalds. While I was in line and boarding the delayed flight, a 10 year old passenger spewed pink vomit all over the floor and myself with such force it covered my legs, WHITE shorts, arms, blouse, shoes, handbag and hands. I upon boarding asked the greeting Steward (he was the only male I could see) for something to help clean myself. He laughed and said he didn't think they had anything to help, maybe a blanket, which he never brought me. I asked the female attendant for something, she brought me two moist toilettes in tiny 2 inch packages. The toilettes didn't begin to clean the mess. It seems to me with the flight being delayed the attendants would have been more attentive to my situation. I and the other passengers around me were now exposed to whatever I was wearing in the pink vomit. I am very interested in your response to my experience on your airline and hope you have a plan to compensate me for the nightmare on flight 6166. I work in the healthcare industry which makes me aware of the ramifications.
Jan 25 Posted 4 years ago
Undeniably believe that which you said. Your favorite justification appeared to be on the net the simplest thing to be aware of. I say to you, I certainly get irked while people consider worries that they plainly do not know about. You managed to hit the nail upon the top and defined out the whole thing without having side-effects , people can take a signal. Will probably be back to get more. Thanks
Aug 13 Posted 4 years ago
United have missed out on a HUGE opportunity to 'Put Things Right' I agree that the story will pass but the slogon 'United Breaks Guitars' will be around for the next 20 years.
It just goes to show how old fashioned United are in their perception of the marketplace.
If they were my clients, I would have given at least 10 ways to respond. A thought no doubt every marketer worth his/her salt has had these last few days.
They either had idiots advising them or idiots at the top who didn't listen or perhaps both!
God help United because YouTube certainly wont!
Sep 11 Posted 5 years ago
Jul 17 Posted 5 years ago Excellent article with a great subject.