Using Social Media Technology to Create the Perfect Workforce

docmarkting
Mark Scott Social Media Thinker , DOC Marketing

Posted on October 15th 2013

Using Social Media Technology to Create the Perfect Workforce

Can you really use social media to develop your workforce? The uptick in HR departments using social platforms to interact with their employees suggests you can. Here are some of the key ways in which social technology could actually help, rather than hinder, your brand.

Social media isn’t just for playing

The success of LinkedIn is proof positive that social media platforms have a powerful role to play in the business world. The fact of the matter is that social media has become an entrenched part of the way in which people connect with each other, on both a business and a personal level. It’s like the telephone used to be, or the mobile phone, or the computer. Once the province of a single segment of the population, social media is now used by everyone for everything. Your brand probably already uses it to talk with its consumers. So why aren’t you using it to talk to your workforce?

Social media is a great way to spread knowledge

Social media has been used to spread knowledge in some very interesting ways: for example, during the Arab Spring social media sites managed to bring news of what was really going on to the outside world. While your own use of social media is likely to be a lot less newsworthy, the fact remains that your employees already use the technology to share knowledge amongst themselves. Leverage that habit to disseminate brand information. Your workforce will take to the new method if internal communication like ducks to water.

Social media can teach your workforce how to speak your language

Every successful brand has a language – a way that it speaks to its consumers. In an ideal world, every one of our employees would naturally use the right words, and the right tone, in each dealing he or she has with a customer. In reality, the bigger the business the less likely your employees are to even know what your brand language is. But if you’re connecting directly with them through an internal social media platform, you can lead by example. Engage your internal audience just as you do your external one, and you’ll find your workers are much better equipped to talk the company talk.

Social media can be used to train

Social networking is the ideal vehicle for informal training. Encourage your employees to create networks with authority figures within your company, and to absorb knowledge from them through their engagement. Senior figures can use the same method to identify likely candidates for future projects, roles and promotions. 

Social media can be used to strengthen links between HR and employees

A friendly HR department, contactable on the internal social media stream at any hour of the day, is a department likely to be trusted. Trust makes your workforce happy, and happy workers tend to produce better results. Again, the HR department can monitor the overall satisfaction of the workforce through the same channels, making it easier to spot dissatisfaction or poor performance before it becomes a real issue. Learn more here.

docmarkting

Mark Scott

Social Media Thinker , DOC Marketing

Mark helps his clients first understand what Social Media can bring to their business, be that brand awareness, customer engagement, customer service or income generation and then developing, defining and implementing a plan for their business. Mark is the owner of DOC Marketing a social media & SEO company. He is also a writer for All-Biz-Finance.com

See Full Profile >

Comments

Fantabulous article Mark. As per your explanation about social media, I am fully agree with you here. Social media plays a significant role in every part of business either it is sales department or HR Department, but I have seen many organizations doesn't have any idea to use it effectively which is a big mistake or barrier in growth of their business.

Social media has been growing too fast that its use has become dynamic. For LinkedIn, it’s more centered on business; this is a concept in which social media hasn’t tackled very well in its early years. Each platform already has its own forte.