May 05, 2015Organizations should treat social media as they would any other electronically stored information and assume it is potentially discoverable. Und...
April 07, 2015If content is king, then certainly customer experience is an integral part of the royal court. As companies everywhere invest in content marketi...
March 19, 2015It’s no surprise social customer service demand is on the rise. To stay ahead of the game, your brand must formalize a streamlined and scala...
March 13, 2015Fifty-seven percent of customers expect the same level of response through social channels as traditional support channels. That can be cha...
Apr 8 Posted 11 months ago
Thank you so much for your post and great tips for us "blogsters." Of the 7 Ways...I like the tip about being the "go-to" source to cover a topic. If a topic is covered more like an article from Time Magazine, and researched carefully with cited sources, more than likely readers will note the writer is a reliable expert in their field, and that will keep them coming back to read more.