Did you know that 2010 was the first full year of TheSocialCustomer.com community?
From the get-go we sought to be uniquely customer centric- tailoring this conversation to be all about you and your customers! A demanding lot if ever there was one.
And while the work continues, we've been pleased to grow this community as a resource for customer care professionals. It has been a solid first year with best-in-class insights from you coupled with a tailored suite of webinars, eBooks and a White Paper.
The year isn't complete and we've got more coming!
So here is where we turn to the community. We asked our cracker-jack team of Blogger/Advisors for their 'Best of..' recommendations and they delivered!
The Ask: We'd like you to vote for your favorite posts- from the list below- by sharing via Twitter or Facebook. The posts with the greatest number of tweets, shares, and comments will be published in an eBook in December. We'll take the top 5 or 6.
Added bonus for Sharing! Every tenth participant (up to the first 100) who Tweets a post from this list using the hashtag #TSCbest2010 will get a copy of Emily Yellin's newest book- Your Call is not that Important to Us. Emily is a member of our Blogger/Advisor board and a prolific author in her own right. Make sure to include that hashtag or we can't find you!
So let's begin! You'll find the complete list of posts below:
Three New Required Roles for your company: (#2) Social Anthropologist Read it »
By Brian Vellmure
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1
Listening To What Isn't Said Read it »
By Chris Bailey
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2
The Difference Between Doing Social Vs. Being Social Read it »
By Vanessa DiMauro
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3
The Customer Service Darkside Read it »
By Frank Eliason
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5
Common Sense Social CRM: How Social Metrics Affect the Bottom Line Read it »
By Vanessa DiMauro
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6
The Looming Social Revolution Read it »
By Esteban Kolsky
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7
Putting The Experience In Customer Experience Read it »
By Maria Onegva
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9
The Complex Simplicity of the Social Business Read it »
By Esteban Kolsky
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10
Who's the Face of Your Company Read it »
By Barry Dalton