The number of brands and consumers engaging in social customer service continues to rise year on year. Almost 50% of social media users have sent customer service enquiries via social channels and over 30% of top brands now have a Twitter account dedicated customer service.
Sadly, the results still leave a lot to be desired, with only 36% of consumers having their issues solved quickly and effectively on social media. That's why Sentiment has produced this handy infographic, outlining 10 simple steps to brilliant social customer service.