Forrester Research has published a new report on the state of wikis, blogs, social networking, and other new tools in the enterprise: Forrester TechRadar™ For Information & Knowledge Management Pros: Enterprise Web 2.0. Here's what they said about wikis:
One of the more promising of the Web 2.0 technologies for the enterprise, wikis show good evidence of helping transform collaboration in the enterprise. Users report success with many wiki endeavors when they're sponsored by business leaders and connected to business processes.
Here's Forrester's full summary of the report, which I think captures the state of wikis, blogs, forums, and social networks in the enterprise very succinctly:
No longer new, Web 2.0 technologies solve problems that enterprises have today â€" but most have not yet used these tools to anywhere near their potential. Waiting for tools to mature seems prudent, but if you wait too long, employees may create their own collaborative environments on the Web. Timing your next move requires you to track the maturity of enterprise Web 2.0 technologies.
In a careful examination of the marketplace and trends for enterprise Web 2.0 tools, we reveal that organizations find wikis valuable, forums stable (though underutilized), and report mixed success with blogs. Enterprise social networking tools stand ready to redefine workplace collaboration, adding new value to your organization's content by associating it with peers and experts.
For more on this, check out the teleconference Forrester hosted on Monday with two of the report's authors, analysts Gil Yehuda and Oliver Young.
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