Two weeks into the Delhi-Gurgaon expressway toll plaza crisis, things don't seem to have changed much and the promised seven-minute journey now seems more a mirage than reality. Commuters are losing 15-45 minutes one way at the gate, but both the National Highways Authority (NHAI) and the operator seem busy counting the booty â€" more than Rs70 lakh is collected daily as toll fees, said news reports.
I worry that things might turn ugly â€" this morning, crossing into Gurgaon, I witnessed the usual...poor management, unconcerned staff. I also saw simmering anger with no police back-up â€" perhaps the making of a different crisis?
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