I loved Rawsugar. I helped them improving bringing in my two cents and I came to knew Frank Smadja, a very smart guy and VP of Rawsugar.
The site has been sold and while users were said data would have been kept safe for the time to come it seems I lost all my bookmarks. I lost my tags, hierarchies and especially years long work.
This data was and IS fundamental to my activities (conferences, talks, posts, speeches) and now.. puff.. I log in and without any notice I found nothing. This is a really bad bad bad behavior. This makes me loose money, time and of course trust and respect on this service and the people behind him.
Social media is respecting your customers that are now your best partners, that help you improving and tailoring your service and at the end the one make a site successful. If some changes have to be made you should be responsible and avoid focusing only on the money.
Data portability becomes a central issue while everyone of us is 24/24h connected to social systems, putting in its information and attention but every service has to learn to be transparent and honest with it users. This means communicating, if not conversating. How can you sell a tagging service if you don't get this?
Rawsugar, I feel betrayed and I want my data back.
link to original post