Eight minutes for better customer service!
If you enjoy and benefit from the thought leadership shared on The Social Customer, please take a few minutes to take our brief survey. This will help us examine the way companies provide customer service in 2012 using the latest technologies and best practices.
It will only take a few minutes, about eight probably. This will help us build a free content resource to give professionals like you the best guidance in engaging effectively with your customers.
To quote Robin Carey, our fearless leader at Social Media Today LLC and this site's creator, social media and customer service are getting better acquainted these days. To what extent are they intimate?
To learn more about how companies are leveraging social tools and strategies to better understand and engage their customers, The Social Customer and SAP are launching The Social Customer Engagement Index 2012. Are more companies investing in social media initiatives as a channel for customer care? Is social media monitoring expanding? Mobile applications? Are they proving worthwhile? Help us find out through this benchmark survey.
Survey findings will be incorporated into a Customer Engagement Index ebook complete with select case studies and video interviews that also will be published on The Social Customer. The results and cases studies will be discussed in further detail via a free webinar, including a Q&A with those attending.
We are also interested in hearing from you if you have a success story you'd like to share about how your company or customer-support organization is using social media for better collaboration, customer service or to reinforce loyalty. Contact Caitlin Hinrichs if you have a case study to share.
This is time well-invested, as we all seek greater understanding of the role of social media channels in addressing customer engagement and service strategies and activities.
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