community management

August 22, 2016
As social media becomes a more significant part of your marketing strategy, there are some key do's and don't you need to keep in mind.
August 22, 2016
Here are five tips to help you create a thriving online community for your brand.
5 Essential Steps to Help Maximize Your Online Community | Social Media Today
August 11, 2016
To maximize the value of your online community, you need to understand why people would want to join and how to encourage activity.
8 Best Practices for Online Communities | Social Media Today
August 10, 2016
A healthy online community can deliver significant benefits - but there are some key measures you need to monitor to ensure you're getting the most from your efforts.
4 Misconceptions About Online Community Health | Social Media Today
July 15, 2016
With demand for social customer service on the rise, so too is demand for talented community managers.
Why Community Managers Should Start Freelancing ASAP | Social Media Today
April 18, 2016
Online communities present multiple opportunities for enhanced business value. However, to have a successful community launch, companies must outline expectations, research best practices, and remain dedicated to community member needs.
7 Tips for a Successful Community Launch | Social Media Today
March 25, 2016
It's critical that companies have clearly defined community engagement and growth goals to help them better manage and provide for their online audiences. Here are 3 important metrics to track to measure and manage community engagement.
How to Measure Community Engagement | Social Media Today
March 09, 2016
Do you ever have trouble keeping track of all the various tasks you need to cover off each day across the various social media platforms on which your brand has a presence? The good people at The Whole Brain Group know this, so they’ve created an infographic which acts as a checklist for brands looking to ensure they’re making best use of their social channels.
The 2016 Sensible Social Media Checklist for Business [Infographic] | Social Media Today
March 03, 2016
As a community manager, you've invested time and effort into making your community a valuable resource for your audience - but how can you transform a good community into a great one?
November 12, 2015
For community managers, knowing the right questions to ask is the key to success. Why? If you can crack the code on what community members want and need from each other – and from the organization – then your content and conversations are much more likely to drive engagement.
The 10 Most Important Questions for Community Managers to Ask | Social Media Today