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community management

July 15, 2016
With demand for social customer service on the rise, so too is demand for talented community managers.
Why Community Managers Should Start Freelancing ASAP | Social Media Today
April 18, 2016
Online communities present multiple opportunities for enhanced business value. However, to have a successful community launch, companies must outline expectations, research best practices, and remain dedicated to community member needs.
7 Tips for a Successful Community Launch | Social Media Today
March 25, 2016
It's critical that companies have clearly defined community engagement and growth goals to help them better manage and provide for their online audiences. Here are 3 important metrics to track to measure and manage community engagement.
How to Measure Community Engagement | Social Media Today
March 09, 2016
Do you ever have trouble keeping track of all the various tasks you need to cover off each day across the various social media platforms on which your brand has a presence? The good people at The Whole Brain Group know this, so they’ve created an infographic which acts as a checklist for brands looking to ensure they’re making best use of their social channels.
The 2016 Sensible Social Media Checklist for Business [Infographic] | Social Media Today
March 03, 2016
As a community manager, you've invested time and effort into making your community a valuable resource for your audience - but how can you transform a good community into a great one?
November 12, 2015
For community managers, knowing the right questions to ask is the key to success. Why? If you can crack the code on what community members want and need from each other – and from the organization – then your content and conversations are much more likely to drive engagement.
The 10 Most Important Questions for Community Managers to Ask | Social Media Today
September 15, 2015
Community managers are the voice of a brand on social media. They interact and engage with the brand’s followers daily, and they build virtual relationships with the community. Therefore, it's important to avoid these common community management mistakes.
July 10, 2015
If you work in the community or digital space, it's been impossible not to follow the turmoil at Reddit over the last week. It's been cause for a lot of anxiety because until this turmoil hit, Reddit was viewed as a community success story - if Reddit can't make community work, than who can?
The Parable of Reddit or How Traditional Business Models Fail Communities | Social Media Today
July 10, 2015
Every social media platform has a community, and Instagram is no exception. There are tons of articles about community management for Facebook and Twitter, but not as many for Instagram. Managing a community on Instagram is different than managing a community on other platforms, but it’s nothing to fear. Here are six essential tips for community management on Instagram...
iPhone on Table
June 24, 2015
It’s no secret that community management is one of the most challenging roles for a knowledge worker. Success relies on minute-by-minute mini decisions, driven by an overall strategy. Great community managers must be equal parts therapist, improv comedian, shepherd, and Navy SEAL. Yet, being great at something often depends more on the things we don’t do, than the things we do. This is how we achieve rock-star status. And this is especially true of community management.