For community managers, knowing the right questions to ask is the key to success. Why? If you can crack the code on what community members want and need from each other – and from the organization – then your content and conversations are much more likely to drive engagement.
Community managers are the voice of a brand on social media. They interact and engage with the brand’s followers daily, and they build virtual relationships with the community. Therefore, it's important to avoid these common community management mistakes.
If you work in the community or digital space, it's been impossible not to follow the turmoil at Reddit over the last week. It's been cause for a lot of anxiety because until this turmoil hit, Reddit was viewed as a community success story - if Reddit can't make community work, than who can?
Every social media platform has a community, and Instagram is no exception. There are tons of articles about community management for Facebook and Twitter, but not as many for Instagram. Managing a community on Instagram is different than managing a community on other platforms, but it’s nothing to fear. Here are six essential tips for community management on Instagram...
It’s no secret that community management is one of the most challenging roles for a knowledge worker. Success relies on minute-by-minute mini decisions, driven by an overall strategy. Great community managers must be equal parts therapist, improv comedian, shepherd, and Navy SEAL. Yet, being great at something often depends more on the things we don’t do, than the things we do. This is how we achieve rock-star status. And this is especially true of community management.
A look at the one thing any social media managers can replicate from Nike, Starbucks, Gatorade and other admired brands in the social space, regardless of budget. It's a simple philosophy that will help all brands build authentic relationships and likable brands consumers recommend.
After five years of learning together with our members, and documenting practices in hundreds of reports, we know what the core practices of successful communities are. Of those communities that have the best management practices, 85% of them can measure their value.
"Dear Socially Stephanie: Up until now, I've been managing our social media. My company is growing and I just don't have the bandwidth to handle it all. I think it's time for me to hire someone to handle our social media. Should I hire a community manager or a social media manager, and what are the qualities I should be looking for?"
Take the time to identify potential members that already exhibit a passion for the topic around which your community is built. Reach out to them and tell them what you’d like to accomplish with your community efforts. They may be able to help with their own personal networks, and later help to organize the community.