Recent Posts

How to Get the Most Value from Online Feedback

Isra Garcia
Some brands are overwhelmed by the amount of feedback they receive; they are rendered paralysed by it and they end up ignoring every type of input, thus disconnecting from their current customers, potential customers and other opportunities. In this post, I present a few ways to get the most value out of your online feedback.
How to Get the Most Value from Online Feedback

4 Simple Ways to Harvest Reviews From Happy Customers

SueCockburn
Many businesses worry about customers posting negative reviews online and the impact those negative reviews may have on their business. While this is a legitimate concern, a bad review is far more powerful when there are no good reviews online to out weigh the bad.Today, business owners who want to have a say in how their business is reported online MUST be proactive in managing what is being said about them online.
4 Simple Ways to Harvest Reviews From Happy Customers

Overlooked Tools for Gathering Customer Feedback

JeannieWalters
“Your call is important to us.” The recorded robot voice doesn’t make us feel very important, does it? Is there anything more frustrating than not being heard? And yet so many organizations don’t take the time to really listen to customer feedback. Are you doing the best job you can?
Overlooked Tools for Gathering Customer Feedback

The Role of Social Media in Complaints Management

Kimberly Kingsley
Complaining to a company about their product or service used to involve a phone call, an email or a letter. The birth of social media has changed the rules completely. Organizations now need to be equipped to capture customer feedback via social media as well. But where does one draw the line? This article explores the new rules of customer service and complaint management in a social media world.
The Role of Social Media in Complaints Management

25 Ways to Listen to Customers on Social Media

soravjain
25 Ways to Listen to Customers on Social Media

Social Media and the Bottom Line

JDMorley

Customers: Do You Freak When They Tweet?

ChadLevitt