Recent Posts

Why Social Media Buzz Is Not Enough to Build Customer Loyalty

BrettRelander
Social media buzz alone is not enough to build and retain customer loyalty. Buzz is great for attracting new customers, but in order to keep them, you need to develop a long-term strategy. Staying power is what encourages customers to stick around.
Why Social Media Buzz Is Not Enough to Build Customer Loyalty

4 Reasons You’re Failing to Connect with Your Customers

kleimkuehler
Learn how to steer clear of these four mistakes that are losing you customers and how to change your current social media strategy from a failure into a success.
 4 Reasons You’re Failing to Connect with Your Customers

Customer Relationship Management Clearly Is Going Social

mlewis1
One of the best way to create a better experience for your customers is to leverage what you know about them. To do that companies are moving towards an integration of social data with CRM systems, as evidenced in this webinar discussion among various marketing and analytics superstars.
Customer Relationship Management Clearly Is Going Social

It’s Not About You in FourSquare and Other Social Channels

ShelHoltz
It’s Not About You in FourSquare and Other Social Channels