Did you miss yesterday's #SMTLive Twitter chat? Read the recap of our "Women in Social Media" conversation.

customer service and social media

March 28, 2017
Customer experience was a key theme that permeated throughout Social Media Marketing World 2017.
8 Things I Learned About Marketing from Social Media Marketing World | Social Media Today
March 26, 2017
Why do customers complain - and what can brands do to improve their response efforts? Corra conducted a study to find out.
How and Why Customers Leave Negative Reviews [Infographic] | Social Media Today
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
social customer service
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
Your Guide to Social Media Customer Care [Infographic] | Social Media Today
March 06, 2017
​Creating a social customer care philosophy is the first step to winning at social customer care.
How a Social Care Philosophy Can Guide Your Strategy | Social Media Today
February 23, 2017
Twitter’s introducing a new customer service option, with custom profiles in DMs that will enable brands to better highlight who the user is interacting with.
Twitter's Providing a New DM Personalization Tool for Brands | Social Media Today
February 20, 2017
Social media is an excellent platform for customer support and service. Here are some key tips on how to do it.
7 Key Tips for Boosting Your Social Customer Support Efforts | Social Media Today
February 16, 2017
Social media savagery is a new trend that's gaining momentum in some circles - here's a description of how it works.
February 13, 2017
How does customer service factor into your social strategy? Has it become an essential aspect of social media marketing?
February 13, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.