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customer service and social media

June 21, 2017
Considering making a move into the world of chatbots? Here are some essential tips.
6 Things Your Business Must Do Before Launching a Chatbot on Facebook Messenger | Social Media Today
May 30, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Joey Coleman, a customer experience expert and keynote speaker.
May 23, 2017
Research by Sprout Social shows that while witty comebacks might get attention, they might not necessarily get you more customers.
New Research Shows Consumer Prefer Help Over Witty Comebacks | Social Media Today
May 02, 2017
The Focus on Customer Service podcast celebrates its 50th episode with co-host Dan Moriarty returning to talk about his new role at the Chicago Bulls, and interviewing co-host Dan Gingiss about his new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.
May 01, 2017
In a new 'Social Business Engine' podcast, Bernie Borges speaks with Dan Gingiss, author of 'Winning at Social Customer Care'.
Winning at Social Customer Care [Podcast] | Social Media Today
April 11, 2017
The skies – and the Twitterverse – haven’t exactly been friendly for United Airlines recently.
April 06, 2017
In a departure from the usual format, Episode 49 of the Focus on Customer Service podcast offers up a first-hand account of the customer taking center stage at Social Media Marketing World, including highlights from a dozen speakers.
April 04, 2017
Twitter's added a new location-sharing option in DMs to improve customer service interactions.
Twitter Adds Location-Sharing Tools to Customer Service via DM Options | Social Media Today
April 02, 2017
Dealing with negative customers can be an opportunity to help build your online brand.
How to Deal with Difficult Customers on Social Media | Social Media Today
March 28, 2017
Customer experience was a key theme that permeated throughout Social Media Marketing World 2017.
8 Things I Learned About Marketing from Social Media Marketing World | Social Media Today