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Displaying results for "customer service failures"
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news
Meta Outlines Key Areas of Focus, and Business Opportunity, Following Downbeat Earnings Report
By Andrew Hutchinson • Posted: Oct. 26, 2022 -
news
Frank Eliason at BDI, My Favorite Quotes Hot Off the Press
By Robin Fray Carey • Posted: April 19, 2012 -
news
Customer Service Debrief Helps Us Learn from Mistakes and Successes
By Shep Hyken • Posted: July 6, 2011 -
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For Sale: Customer Service (New, Still in the Box). A Rough Guide to Avoiding Spectacular Customer-Service Failures in 2010
By John Burton • Posted: Jan. 11, 2010 -
news
Success or Failure is a Chain Reaction or Corporate Karma
By Jeff Solomon • Posted: Aug. 19, 2009 -
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Resolving Customer Complaints Across Social Media and Traditional Channels
By Michael Hill • Posted: June 27, 2011 -
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Creative Problem Solving Can Lead to Amazing Customer Service
By Shep Hyken • Posted: Dec. 7, 2011 -
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The Social Customer Service Elite: All Customers Are Equal But Some Are More Equal than Others
By J-P De Clerck • Posted: May 25, 2011 -
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Four Types of Social Media Marketing Failure, and How to Avoid Them
By Chris Street • Posted: April 16, 2013 -
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Proactive Customer Service and the Great Debate on Handling Complaints
By Douglas Hanna • Posted: May 21, 2011