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customer service

December 21, 2016
What's coming next in social customer care? Dan Gingiss interviewed 27 experts.
28 Experts Share Social Care Predictions for 2017: Part 3 | Social Media Today
December 20, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017. Question #2: What’s one thing you’ve learned in 2016 about social customer service that will help guide your strategy for next year?
December 19, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017.
December 13, 2016
Shep Hyken has written four books about amazing customer service and he teaches companies how to leverage what is becoming the ultimate competitive advantage.
December 13, 2016
In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.
5 Customer Service Tips Every Company Should Know | Social Media Today
November 15, 2016
Live-tweeting from the Customer Service Summit in New York last week, Dan Gingiss captured 5 key takeaways for social media professionals.
October 26, 2016
In a new 'Focus on Customer Service' podcast, Dan Gingiss and Dan Moriarty speak with Davy Kestens, the founder and CEO of Sparkcentral.
October 05, 2016
In a new 'Focus on Customer Service' podcast, Dan Gingiss and Dan Moriarty speak with Jennifer Plozai, Director of External Communications at the TSA.
September 23, 2016
Customers are looking for answers online, and you can help provide what they need via a knowledge driven support community.
Increasing Brand Loyalty through Customer Support | Social Media Today
September 08, 2016
In a world where customers are "always on" with the Internet, social media and handheld devices, you no longer have the luxury of a 24 hour response time to Customer Service calls.

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