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customer service

April 05, 2017
This infographic provides a key overview of the benefits of using Twitter for brands.
How to Turn Twitter Followers into Repeat Customers [Infographic] | Social Media Today
April 04, 2017
Twitter's added a new location-sharing option in DMs to improve customer service interactions.
Twitter Adds Location-Sharing Tools to Customer Service via DM Options | Social Media Today
April 02, 2017
Dealing with negative customers can be an opportunity to help build your online brand.
How to Deal with Difficult Customers on Social Media | Social Media Today
March 26, 2017
Why do customers complain - and what can brands do to improve their response efforts? Corra conducted a study to find out.
How and Why Customers Leave Negative Reviews [Infographic] | Social Media Today
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
social customer service
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
Your Guide to Social Media Customer Care [Infographic] | Social Media Today
March 06, 2017
​Creating a social customer care philosophy is the first step to winning at social customer care.
How a Social Care Philosophy Can Guide Your Strategy | Social Media Today
February 16, 2017
While social media direct messages are often misused, ignoring them is a missed opportunity. Here are some tips on how to better utilize DMs.
How to Make Better Use of Direct Messages (and Why You Should) | Social Media Today
February 13, 2017
How does customer service factor into your social strategy? Has it become an essential aspect of social media marketing?
February 13, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.