Skip to main content
LinkedIn Adds Extra Insights to 'Profile Views' Data, Including Keywords Used to Find You
Facebook's Adding New Profile Image Tools to Protect Users from Identity Theft and Misuse
Facebook Announces New Tools for Groups, Updated Mission Statement
Pinterest Launches New Layout for Lens, Functional Enhancements
Periscope Adds 'Super Hearts', a New Way to Monetize Live-Streams
Instagram Stories Now up to 250 Million Daily Users, Increasing Pressure on Snap Inc.
Instagram Adds Replays to Live-Streams, a New Way to Create Stories Content
LinkedIn Adds Images in Comments, New Opportunities for Job Listings
LinkedIn's Guide to Digital Marketing Acronyms [Infographic]
8 of the Best Tools for Spying on Your Competitors
A Complete Guide to Snapchat's Ad Options
Content Marketing Statistics & Trends – 2017 Edition [infographic]
5 Key Elements of eCommerce Websites that Convert
What Marketers Should Know about the Brand New ‘Google for Jobs’
Understanding Facebook’s News Feed Algorithm is the Key to More Brand Attention and Sales
6 Brands That are Driving Real Engagement with Facebook Marketing
Why Do Unhappy Customers Leave Negative Reviews?
4 Ways to Proactively Manage Your Online Reputation
TECHNOLOGY & DATA
How the iPhone Changed Visual Communication [Infographic]
14 Must-Have Windows Tools for Social Media Marketers [Infographic]
The Top U.S. Media Publishers on Social Media - May 2017
eCommerce Revolutionized Shopping and It’s Going to Do It Again with Virtual Reality [Infographic]
The Evolution of Apps – And What's Coming Next [Infographic]
15 Free Tools to Help Track and Improve SEO Performance [Infographic]
How Speed Affects Your Website [Infographic]
Mary Meeker Internet Trends Report 2017 – The Outlook for Social and Digital Marketing
Privacy Shield and the Impact of Data Transparency and Security for Social Media Professionals
Tech and Innovation
5 Ways to Encourage User Generated Content on Social Media
What Consumers Want from eCommerce Websites [Infographic]
Snapchat Adds New 'Snap Map' Feature to Help Improve Discovery and Connection
5 Tips to Help Maximize Your Twitter Video Content (from Twitter)
Everything You Need to Know NOW About Social Video Marketing [Infographic]
6 Things Your Business Must Do Before Launching a Chatbot on Facebook Messenger
Back to Basics: Content Marketing Alphabet [Infographic]
Facebook Releases New Data on Beverage-Related Conversation Across Facebook and Instagram
Twitter Launches New #SeeEverySide Ad Campaign to Boost Usage
View Twitter chat schedule:
How to Turn Twitter Followers into Repeat Customers [Infographic]
April 05, 2017
This infographic provides a key overview of the benefits of using Twitter for brands.
Twitter Adds Location-Sharing Tools to Customer Service via DM Options
April 04, 2017
Twitter's added a new location-sharing option in DMs to improve customer service interactions.
How to Deal with Difficult Customers on Social Media
April 02, 2017
Dealing with negative customers can be an opportunity to help build your online brand.
How and Why Customers Leave Negative Reviews [Infographic]
March 26, 2017
Why do customers complain - and what can brands do to improve their response efforts? Corra conducted a study to find out.
Social Customer Service: Lessons from 5 of Our Favorite Brands
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
A Guide to Social Media Customer Care [Infographic]
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
How a Social Care Philosophy Can Guide Your Strategy
March 06, 2017
Creating a social customer care philosophy is the first step to winning at social customer care.
How to Make Better Use of Direct Messages (and Why You Should)
February 16, 2017
While social media direct messages are often misused, ignoring them is a missed opportunity. Here are some tips on how to better utilize DMs.
Ask SMT: How does Customer Service Factor into your Social Strategy?
February 13, 2017
How does customer service factor into your social strategy? Has it become an essential aspect of social media marketing?
This Company is So Famous for Customer Service, it Makes Social Media Look Easy
February 13, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.