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customer service

November 02, 2007
Interesting case study on blog, wiki, social media at Wells Fargo: "Wells Fargo claims to have been the first US bank to venture into several Web 2.0 areas including internal and customer facing blogs, MySpace and having a VP of Social Media."
November 01, 2007
I wrote a piece ripping into Facebook for its Orwellian customer service and treatment of Jon Swift , a well known American humourist who was unceremoniously kicked off of Facebook. It's a story that isn't so far removed from this one I penned about Sage . According to Wired : UPDATE: Looks like...
October 09, 2007
T ime was when getting customers to buy your product or service was good enough. Repeat business was even better. Now we want them be our advocates -- without paying them. From a marketing perspective, their word is invaluable in reaching other prospective customers. From a customer service...