A “unique men’s fashion destination” that was “born social,” Jack Threads is a brand that understands the difference between customer service and true customer engagement. Here, the Customer Engagement Manager, David Tull, talks with FOCS about how to train CX staff to be "tweet-worthy," social media philosophy, KPIs, and more.
Stories about Facebook lately struggling with organic reach and engagement are not new, but at least it was still bringing in new blood with Instagram. But, some are now asking, is Instagram's rise over as well?
Impatient CEOs are demanding more innovation from their business technology leaders, as the digital disruption that's already unseating entrenched incumbents can cause real angst. Some have requested their CIO to move quickly and harness the smartphone device that's in nearly every employee's possession. What is your mobile-first business strategy? Are you prepared to accelerate your mobile application development efforts? The right answers to these key questions will become increasingly important.
If you’re not ready to add an upsell at the checkout, be sure you’re making the process as painless as possible. Your UX should be pleasurable throughout all operating channels, so don’t require an account to make a purchase, make customers re-enter information, etc.
There’s creating good content, and then there’s creating awesome content. The difference I feel lies in the detail. There’s so many ways to amplify your content with actually very little effort but huge results. In an age where content is forever evolving and expanding its grip on the digital world, it’s imperative that brands consistently innovate and stay on top of trends to ensure their company blog can beat the competition.
It may be 2015, but – as with so many elements of marketing – there is still significant confusion around the difference between interaction and engagement. The reason for that confusion is simple; most marketers don’t want to admit to not knowing the difference so never get to the heart of the...