Local businesses should strive to portray an authentic view of their business. This includes making sure their website has some information about the owners and staff, and also making sure they are getting customers talking about them online and giving them feedback. It’s great for their business to learn from customers, and it’s also great for their Local SEO. But it needs to be authentic in order to be effective.
What happens when your Facebook audience starts turning against your content? With Facebook changing constantly, your focus is probably already on creating the best, most useful content. So, how do you handle negative feedback?
How do you handle negative feedback so it doesn’t adversely affect your business or your confidence? We've got an easy four-step plan for you to follow that'll enable you to turn every negative comment into a positive experience.
A major aspect of the social business movement is the benefits that can accrue when employees start utilising their skills on a wide range of internal projects. McKinsey went as far as to suggest that the potential benefits could run into the trillions of dollars. Impressive stuff.
Feedback is critical to any business, and an increasing array of social tools have entered the market to allow the regular flow of feedback to course throughout an organization. Foremost amongst these have been the kind of performance appraisal systems developed by various companies.
Feedback is crucial to growth as individuals, and to improving the collective knowledge and performance within us as organizations. Nevertheless, feedback is often something that we as managers, and indeed as organizations, are not very good at.
Feedback is a critical part of the improvement process. Without accurate and timely feedback it’s almost impossible to improve and learn from our mistakes, be that as individuals, as teams or as organizations. The Feedback Lab is an organization looking to aid this process in our civic institutions.
Creating a buzz around a business and getting your target audience interested in your products or services is the first step to building a loyal community. In the short-term, this can lead to increased traffic and sales. In the long-term, this can establish a legion of brand ambassadors who function much like a team of guerilla marketers.