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KLM Surprise: Is it Social CRM?

Posted: Nov. 27, 2010

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Wanna see Social CRM ROI? Here it is!

Posted: Jan. 8, 2011

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Big Brand Theory: KLM Uses Social to Meet Customers Where They Interact

By Andrew Hutchinson • Posted: July 21, 2015

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KLM Surprise - Spreading Happiness

By Brendan Hughes • Posted: Jan. 6, 2011

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Social Media In the Sky: KLM 'Meet and Seat' Program

By David Meerman Scott • Posted: Feb. 20, 2012

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Using Twitter to Help Airline Passengers

By David Petherick • Posted: Dec. 27, 2011

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Window Seat? Aisle Seat? Interesting Seat?

By David Amerland • Posted: Dec. 19, 2011

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Bluenity, un réseau social d'Air France et KLM

By Blog Attitudes • Posted: May 9, 2009

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Social Care Is Marketing: Celebrate It

By Meghan Brindley • Posted: Nov. 7, 2014

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KLM Redefines How an Airline Can Use Social Networks

By Rohit Bhargava • Posted: March 8, 2007

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KLM Announces Facebook Messenger Integration - The Next Step for Messenger Commerce

By Andrew Hutchinson • Posted: March 30, 2016

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If Disaster Hits, Is Your Social Media Team Ready?

By Joshua March • Posted: May 1, 2012

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The Impact of Social Media in the Travel Marketing Industry: Part Two

By Steve Olenski • Posted: April 18, 2014

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Brands Get Personal to Drive Word of Mouth

By John Bell • Posted: Nov. 15, 2010

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KLM: A Company That 'Gets' Social Media

By Steve Olenski • Posted: Feb. 29, 2012

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3 Ways Airlines Command Social Customer Service in 2014

By Sofie De Beule • Posted: March 6, 2014

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5 Ways to Optimize Your Customer Care Twitter Bio

By Sofie De Beule • Posted: Nov. 25, 2014

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Two New Programs Prove the Inmates are Running the Social Media Asylum

By Jay Baer • Posted: Nov. 29, 2013

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Le premier réseau social aérien

By Stephane Dangel • Posted: Nov. 10, 2008