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November 24, 2015
Video gamers are serious about their craft, and when something isn’t working like it’s supposed to, they want answers – quickly. Thankfully, Xbox (part of Microsoft) offers a host of support options, including live chat, an instant callback from a live agent, a robust community forum, and the most responsive Twitter account in the world.
November 20, 2015
In a new 'All the Social Ladies' podcast, Carrie Kerpen speaks with Tiffany Harrison, Communications Manager at STA Travel.
All The Social Ladies Podcast: Tiffany Harrison
November 06, 2015
In a new 'All the Social Ladies' podcast, Carrie Kerpen speaks with Jennifer Watson from The Weather Channel to discuss her career as a meteorologist and how that evolved into managing the company's social media channels.
All The Social Ladies Podcast: Jennifer Watson
November 05, 2015
Like many brands, SAS started its online community 10 years ago to reduce the need for telephone support. Two SAS employees, Chris Hemedinger and Shelley Sessoms, explained in a podcast recording how the SAS online communities now provide (much) more than customer support. Chris is the Senior Manager of Online Communities, and Shelley is one of three Community Managers on his team.
SAS Online Community - Social Business Engine Podcast
October 14, 2015
DigitalOcean bills itself as “Simple Cloud Hosting, Built for Developers” and promises that even a rookie developer or engineer can deploy a cloud server with just a few clicks. “We’re simplifying the cloud for developers and providing an experience they will fall in love with,” says Daniel Zaltsman, DigitalOcean’s Social Media Manager.
October 01, 2015
Jeff Lesser, Senior Product Marketing Manager at Twitter, is responsible for leading the marketing of the customer service initiative at Twitter, including research, awareness, product-market fit and partnerships. He spoke with Dan Moriarty and Dan Gingiss in a wide-reaching interview that will surely help brands on Twitter focus on customer service.
September 29, 2015
Daniella Nabuco is the Senior Manager of Social and Digital Marketing at Materne North America, GoGo squeeZ . She oversees digital strategy, content creation, and social media community management for the popular healthy kids snack brand with a focus on engaging consumers in the social and digital realms.
September 21, 2015
Maria Huntalas, Senior Marketing Manager at IBM is featured in Episode 60 of the Social Business Engine podcast. We discussed the highlights of her eBook: 25 Inspiring Global Social Business Leaders. Technology and innovative ideas from individuals featured in this eBook are changing how business...
September 10, 2015
Melissa da Silva is the President of Contiki Vacations, a travel company dedicated to empowering young Americans, aged 18-35, to explore the world. With over 20 years’ experience in the travel industry – and spending her entire career dedicated to youth travel, she believes that travel has a tremendously positive impact on people and is especially influential on those traveling in their formative years.
September 09, 2015
The folks at Square Cow Moovers clearly have a sense of humor (note the two o’s in their name), but they know that providing outstanding customer service is no laughing matter. A residential and commercial moving company based in Austin, Texas, Square Cow Moovers boasts a coveted 5-star rating on Yelp, and asks its customers to rate every move on a scale of 1 (“cow patty”) to 5 (“cow bell”).