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In a new 'All The Social Ladies' podcast, Carrie Kerpen speaks with Meredith Fineman , founder of Finepoint - a communications and professional development company that empowers leadership through public relations tactics.
In a new episode of The Social Business Engine podcast, Bernie Borges speaks with James Moat, the Director of Global Digital Communications at Avery Dennison to discuss the company's path to becoming a social business.
Recruiters have stated that if given the opportunity, they would not rehire 39% of the candidates they selected. For talent acquisition professionals, that’s a tough statistic to take. As Abby Euler, Global Marketing Evangelist for Talent Acquisition at IBM discussed in a podcast recording, forward...
In a new episode of the All the Social Ladies podcast, Carrie Kerpen speaks with Katie Bisbee, CMO of DonorsChoose, an organization that helps arm public school teachers with the supplies that they need to create impact at their schools.
The sheer size of Hewlett-Packard’s operation – the company recently separated into two different Fortune 50 companies – requires a level of sophistication and scale that most organizations will never experience. But the rest of us can still learn a great deal from a huge, well-oiled machine that’s already solved many of the issues smaller companies are still experiencing.
Video gamers are serious about their craft, and when something isn’t working like it’s supposed to, they want answers – quickly. Thankfully, Xbox (part of Microsoft) offers a host of support options, including live chat, an instant callback from a live agent, a robust community forum, and the most responsive Twitter account in the world.
In a new 'All the Social Ladies' podcast, Carrie Kerpen speaks with Jennifer Watson from The Weather Channel to discuss her career as a meteorologist and how that evolved into managing the company's social media channels.
Like many brands, SAS started its online community 10 years ago to reduce the need for telephone support. Two SAS employees, Chris Hemedinger and Shelley Sessoms, explained in a podcast recording how the SAS online communities now provide (much) more than customer support. Chris is the Senior Manager of Online Communities, and Shelley is one of three Community Managers on his team.