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May 12, 2017
Customer reviews offer a great opportunity to not only learn, but establish stronger connections.
How to Respond to Negative Reviews on Facebook to Win Back Angry Customers | Social Media Today
May 09, 2017
How and when should you reply to reviews online? Here's a guide to the various situations and what you should consider.
How to Respond to Every Type of Review | Social Media Today
April 23, 2017
Online reviews form an important part of your wider marketing strategy, and it's important to have a plan on how to handle this element.
April 15, 2017
Review Trackers recently released the results of their local search and online reviews survey.
New Study Highlights the Importance of Online Reviews in Local Search | Social Media Today
April 02, 2017
Dealing with negative customers can be an opportunity to help build your online brand.
How to Deal with Difficult Customers on Social Media | Social Media Today
March 16, 2017
This infographic outlines the challenges and importance of online reputation management.
How Online Reviews Can Make Or Brake Your Business [Infographic] | Social Media Today
March 08, 2017
Local directories and online reviews are extremely important for small local businesses.
guide to local directories and reviews
March 01, 2017
What types of information are the most important to consumers when they make a purchase decision? Contributor Isabella Andersen examines in this post.
February 21, 2017
Influenster has conducted a new survey to get an understanding of the key influencing factors in the shopping process for women.
How Women Use Reviews to Influence Their Shopping Decisions [Infographic] | Social Media Today
December 21, 2016
How can you respond to a negative review online? Contributor Randy Milanovic offers some tips in this post.
Best Practices for Replying to Negative Google Reviews | Social Media Today