Augie Ray

Director - Global Voice of Customer Strategy, American Express

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About Augie

My background includes more than 20 years of experience in digital and social media, including time covering social media for Forrester, managing a large and diverse team in a digital agency and leading social business at Fortune 500 financial services firms. I am focused on how social media is changing not just the way we market and commnuicate but the way social and digital behaviors impact relationships, consumer attitudes and behaviors and business processes. Social's largest impact won't be within Marketing but throughout the enterpise as new forms of selecting, using and consuming goods and services develop.