Brent Leary
Partner, CRM Essentials | @BrentLearyBrent Leary is Co-founder and Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. He has over 15 years of IT and management consulting experience working on projects for Microsoft, Research In Motion, BellSouth, Compaq and the state of Georgia's Department of Economic Development. Leary received CRM Magazine's 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, and as CRM subject matter expert for the Small Business Technology Task Force. His articles have been featured in Direct Marketing News, CRMGuru.com and DestinationCRM.com, in addition to his regular business solutions column for various publications, including The Network Journal and the Atlanta Tribune. Leary earned a bachelor's degree in Accounting from the University of Delaware and a MBA concentrating in MIS from Widener University. He hosts the Technology for Business $ake program, which airs on Business Talk 1160AM and www.BusinessTechnologyRadio.com. His popular blog can be found at www.brentleary.com.
91 articles by Brent Leary
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Social Customer Service Index 2015: Integration and Insights Drive Impact
Sept. 2, 2015 -
Social Customer Service Results Soar with the Integration of People and Process
May 6, 2015 -
Sprinklr Acquires Get Satisfaction to Fill Out Their Experience Cloud
April 8, 2015 -
Atri Chatterjee of Act-On Software on the New Generation of Marketers
July 24, 2014 -
How Does Your Organization's Effort to Integrate Social into Service Stack Up?
May 8, 2014 -
Infusionsoft's #ICON14 Shows Why Passion for Small Business Fuels Marketing Automation Platform
May 7, 2014 -
Sprinklr Raises $40 Million - and Expectations - for Enterprise Social Relationship Management
April 30, 2014 -
The Marketing Cloud Arms Race Continues as Adobe Integrates Campaign with Experience Manager
Jan. 24, 2014 -
Where Modern Marketing Meets the Pyramid of Customer Loyalty
Oct. 10, 2013 -
Zuora Raises $50M - And the Stakes for the Subscription Economy and CRM
Sept. 9, 2013 -
InsideView Raises $19M: Big Step for CRM Intelligence, More Proof It's a Digital Marketing World
Aug. 13, 2013 -
Take the SCEI Survey: A Chance to Attend The Social Shake-Up and a Falcons Game On Us
July 26, 2013 -
The New Adobe Social Wants to Make Life Easier for Marketers in the Millisecond Economy
July 19, 2013 -
Adobe Goes In on the Marketing Cloud Wars: Time to Get Your Popcorn Ready
June 29, 2013 -
Social Needs a Shake-Up, and I Know the Perfect Place to Start Shaking It
April 25, 2013 -
Salesforce's Tricia Gellman on the Evolutionary Role Social Plays in Customer Service [VIDEO]
April 17, 2013 -
Nimble CEO Jon Ferrara's Sermon from the Social River at Social Biz Atlanta 2013 [VIDEO]
April 12, 2013 -
See you at Brentforce, I mean Dreamforce!
Sept. 18, 2012 -
Guy Kawasaki Wonders Why Amazon Doesn't Buy Pinterest, I Just Wonder Why They Won't Let Me Stream Videos from the Plane
April 30, 2012 -
IBM Smarter Commerce for Midsize Businesses - Future Trends
April 3, 2012 -
Swimming with the Smarter Customer: The Speedo International Story
Feb. 7, 2012 -
What Can We Learn From This Year's Holiday Season?
Feb. 1, 2012 -
Come to Atlanta to Get Down to Social Biz...and for Some Biscuits
Jan. 20, 2012 -
Come to Atlanta to Get Down to Social Biz...and for Some Biscuits
Jan. 20, 2012 -
Reaching The Social Customer: New Tools, New Strategies - Webinar from Social Media Today
Nov. 23, 2011