Dan is a passionate proponent of amazing customer experiences and outstanding customer service, and a frequent tweeter and speaker about these topics. He is proud to have been recently included in "Behind The Brand: 30 Influencers that Drive Social Media for the Brands We Love" by Leadtail & Purematter, as well as "Top 100 Digital Marketing Experts" by adSpringr.
Dan’s career has consistently focused on delighting customers, and has spanned multiple disciplines including social media, digital design and experience, rewards and loyalty marketing, international product development, and direct-to-consumer product sales.
In his current role, Dan is the head of Digital Customer Experience and Social Care at Discover Card. He oversees the design and development of the company’s flagship website, Discover.com, and its mobile app; leads the company’s social media servicing strategy; and is responsible for the digital customer experience and Voice of the Customer program. All opinions expressed in his posts are his own personal views and not that of his employer.
Dan is also the co-host of the Focus on Customer Service podcast, which can be found on Social Media Today, iTunes, Stitcher, and SoundHound.
Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and an M.B.A. in Marketing and Strategy from the Kellogg School of Management at Northwestern University. You can find him on Twitter at @dgingiss.