Dan is the head of Digital Customer Experience and Social Media at Discover. All opinions expressed in his posts are his own personal views and not that of his employer. A consumer marketer by trade, Dan's current focus is on creating differentiated digital servicing experiences across multiple platforms. Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and a Master of Business Administration (MBA) in Marketing and Operations from the Kellogg School of Management at Northwestern University.