Dan is a passionate proponent of amazing customer experiences and outstanding customer service, and a frequent tweeter and speaker about these topics. He's been included in several prominent lists, including "30 Most Influential People in Social Customer Service" by Conversocial, "Behind the Brand: 30 Influencers that Drive Social Media for the Brands We Love" list by Purematter and Leadtail; "Top 100 Digital Marketing Experts" by adSpringer; "25 CX Influencers You Should Know" by TandemSeven; and "50 Social Media Marketing Influencers to Follow" by TopRank Marketing.
Dan’s career has consistently focused on delighting customers, and has spanned multiple disciplines including social media, digital design and experience, marketing, product development, and direct-to-consumer product sales.
In his current role, Dan is the Head of Digital Marketing for a Fortune 100 healthcare company, where he oversees social media, search, display, e-mail and mobile marketing initiatives. Previously, he led Digital Customer Experience at Discover Card. All opinions expressed in his posts are his own personal views and not that of his employer.
Dan is also the host of the Focus on Customer Service podcast, which can be found on Social Media Today, iTunes, Stitcher, and SoundHound.
Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and an M.B.A. in Marketing and Strategy from the Kellogg School of Management at Northwestern University. You can find him on Twitter at @dgingiss.