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Sales and marketing professional with 20+ years of experience in new business and product development. Proven ability to leverage technology based solutions and services including social media, e-mail, mobile marketing as well as creative agency campaigns and programs.
Always seeking to push value over noise.
If you haven't seen it, you might appreciate this article I wrote as well:
Let me know what you think.
Sorry for the late response, but I never got the notice of you comment for some reason.
I've been meaning to update this document with some new tools and sites!
If you want to send me an e-mail with any suggestions, I'll build them in and re-release this post... Reach me via my blog at www.ericgoldstein.net
If you want a tool to send messages for you, evaluate your statistics, or do anything outside of analyze Twitter traffic at a generic level, you'll need to allow access to the system.
Realize that these systems are not storing or have access to the password itself. It's the same thing that happens in Facebook, Yahoo, Open ID, etc.. You shouldn't do it without thinking, but this is not the same thing as providing someone your password.
I wouldn't say that the ONLY reason to participate in marketing activity (particularly sociial media) is to "generate a customer".
While, the end goal is to obviously generate revenue, there are many other key wins that come with social media:
1) Maintaining a customer
2) Recovering a lost customer
3) Engaging with a customer
4) Learning from prospects and customers. Tools like Twitter are excellent for testing new concepts, language, and ideas before you invest more heavily in more expensive marketing efforts.
5) Educating your customer (falls under maintaining, I guess).
I'm also a fan of starting to segment social media traffic the same way that many people segment their e-mail and marketing efforts.
Bottom line, as I believe you're saying, content and the value of what you're sending is king. If you provide info (combined with a solution) that provides value, you'll get people to read your stuff, come to your site, and generate leads, sales, and happy customers.
Good catch Arne. I corrected it. Thanks.