22 articles by Eric Jacques

• 10 Tips to Successfully Outsource Customer Service

  March 9, 2011

• Five Ways to Increase Customer Loyalty

  March 2, 2011

• Do You Make These Mistakes When Looking for Customer Feedback?

  Feb. 23, 2011

• Customer Service: Getting to the Root of the Issue

  Feb. 20, 2011

• Smiling - Not Just for Customer Service

  Jan. 26, 2011

• Do You Make Assumptions?

  Oct. 21, 2010

• Customer Service Delivery - What media?

  Sept. 10, 2010

• Incentives for Customer Service

  Aug. 28, 2010

• Follow Up for Excellent Customer Service

  Aug. 13, 2010

• Customer Experience - Consistent vs. Personal

  Aug. 11, 2010

• Customers, Companies and Social Media - Levelling the Playing Field

  Aug. 4, 2010

• Speak Like a Human to Enhance Customer Service

  July 23, 2010

• Definition of Customer Satisfaction - Redux and Mea Culpa

  July 19, 2010

• Definition of Customer Satisfaction

  July 14, 2010

• Use of Fear in Delivering Excellent Service?

  July 6, 2010

• Customer Excellence by Using a Sincere Apology

  July 1, 2010

• How to Listen to Your Customers

  June 27, 2010

• Enhanced Definition of Customer Experience

  June 19, 2010

• Customer Experience - Outcome or Business Function?

  June 13, 2010

• Building Trust to Deliver Customer Service

  June 10, 2010

• Respect for and by Customer Service

  June 8, 2010

• Home Depot Customer Service (or lack thereof) - UPDATED

  June 6, 2010