15 articles by Erik Posthuma
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Consumer Trust In Traditional Media Ads Fall, While Confidence In Mobile, Social And Online Rise (Via @nielsen)
April 12, 2012 -
Social Media Brings Nike 'Closer Than Ever' to Customers
Dec. 26, 2011 -
Do you provide your customers with value?
May 22, 2011 -
Engage your customer. Give them a great experience. AND help them reach their goal.
March 23, 2011 -
People don't want to use Social Media for Customer Service.
March 14, 2011 -
How the Internet is Changing Story Telling, and How This Should Change Brand/Consumer Relationship
March 11, 2011 -
Take Away From Your Customer Experience
Jan. 11, 2011 -
How you need to stop lying to your customers - selective crowd-sourcing the customer experience
Jan. 5, 2011 -
Improve your customer experience today by engaging and empowering your employees.
Dec. 1, 2010 -
Infographic: Online Retailers' $44 Billion Customer Experience Problem
Nov. 22, 2010 -
Why airport security is useless. (from a customer experience perspective)
Aug. 24, 2010 -
No one cares if your customer experience is 5% better, they care if you are 1% different.
July 6, 2010 -
Six ways to differentiate through customer service.
June 15, 2010 -
Kick start your customer experience analysis
June 9, 2010 -
Follow Skype's example - entrench yourself in the user process
April 15, 2010