81 articles by esteban kolsky
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Can SAP Really Get Social This Time?
Sept. 21, 2012 -
Engagement != Experience != Relationship - You Know That, Right?
May 24, 2012 -
The New Way to Segment For a 6x Greater Return
May 4, 2012 -
Social for Customer Service: it's About the Customers
May 1, 2012 -
CRM Idol 2012 - And So It Begins...
April 30, 2012 -
Getting to Business Value Through Gamification
March 21, 2012 -
The Unbearable Lightness of Multitenancy in the Cloud
March 14, 2012 -
The Best is Yet to Come in Social
Dec. 30, 2011 -
It Works, It Actually Works! Holy Framework, Batman...
Nov. 16, 2011 -
Zen And The Art Of Social Customer Service
Nov. 14, 2011 -
Fly Fishing in Facebook
Oct. 18, 2011 -
First Take: HP Acquires Autonomy
Aug. 19, 2011 -
Is Facebook a Bubble? 5 Signs Pointing to a Burst
July 5, 2011 -
The Confusing World of Social Business
June 28, 2011 -
EFM? Far From Dead, Thanks for Asking...
June 18, 2011 -
SAP and The Hoover Dam
June 1, 2011 -
A Little Help with Voice of the Customer Research, If You Please...
May 23, 2011 -
NetSuite? For The Enterprise? Really?
May 12, 2011 -
"Intentionalizing" Customer Service
May 3, 2011 -
Mixing Social Media and Customer Service? Skate to Where the Puck Is...
April 30, 2011 -
Is There a Better Self Service? Maybe
March 22, 2011 -
Is Social the Future of Knowledge? Help Me Find Out
Feb. 28, 2011 -
Three Lessons Watson Taught Us to Improve Customer Service
Feb. 17, 2011 -
How Salesforce Missed their Golden Opportunity with Free Chatter
Feb. 1, 2011 -
Best Buy Has Nothing to Cool Runnings
Jan. 28, 2011