Hansen Lieu
Director, CRM Product Marketing, SAP | @hansentweetsHansen Lieu is a Director of Product & Solutions Marketing at SAP. He has over 22 years of experiences in the software industry, from development, implementation, product management, and marketing. In the last 14 years, he has been focusing on mobility, CRM, and particularly solutions for customer service. In his current role, Hansen is responsible for thought leadership, social media marketing, go-to-market strategy, and execution on the topic of analytics, social media, and customer service.
4 articles by Hansen Lieu
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Social Media: The 1-800-GET-HELP for the 21st Century Customer
Oct. 8, 2013 -
Five Mistakes to Avoid When Engaging with Customers on Social Media
June 11, 2012 -
Self-Service for the Social Customer?
May 16, 2011 -
Mobility for Customer Service
April 5, 2011