Kevin Stirtz
Strategy Manager, Thomson Reuters | @kevinstirtzAs a Strategy Manager for the Thomson Reuters Legal Know How business, I am charged with exploring the business' commercial practices and developing strategies to drive financial performance. I work closely with product, marketing, finance and sales partners to identify and help implement strategies that align with our business objectives.
Example projects include:
- Establishing product bundles and pricing
- Analyzing product usage and customer data to drive commercial opportunities
- Developing robust metrics to monitor business performance and profitability
Role Description:
- Lead commercial strategy projects or work-streams within the business
- Conduct complex, data-driven analyses to inform pricing, commercial policy and go-to-market decisions
- Contribute to customer research projects
- Partner with Marketing, Finance, and Sales & Account Management stakeholders to formulate strategies, and assist in the implementation of strategies
Outside of my job at Thomson Reuters, I am an author, speaker and graduate student. I have written about marketing, customer loyalty, search marketing, leadership and other topics. My graduate studies focus on organizational leadership and innovation with an emphasis on understanding how information technology continues to change our world and how leaders and organizations can best respond to the challenges this creates.
Anything I write or share here is my own opinion, not that of my employer.
25 articles by Kevin Stirtz
-
Online review & customer feedback tip: Don't leave customers hanging
May 9, 2011 -
Social Media Advice: Get Real or Go Home
May 3, 2011 -
10 Ways to Turn Online Reviews into More Loyal Customers
Feb. 22, 2011 -
Google, Yelp et al, help you connect better with customers
Feb. 7, 2011 -
Yelp Can Help Local Businesses Get More Customers.
Jan. 13, 2011 -
Google makes it official: Customer service matters
Jan. 6, 2011 -
Gitomer tells how to attract and keep customers with value
Oct. 28, 2010 -
Target fails, Starbucks thrills in real world customer service
Oct. 27, 2010 -
Use Trust to increase customer loyalty
Oct. 18, 2010 -
Is self service good for customer service?
Oct. 14, 2010 -
Customer loyalty is a two-way street
Oct. 12, 2010 -
How good are you with customers?
May 26, 2010 -
Referrals increased by over 100%
May 25, 2010 -
Make it easy for customers to leave and more will stay
May 18, 2010 -
Choosing service means choosing responsibility
May 14, 2010 -
Lowes still knows customer service
April 30, 2010 -
Details keep your customers coming back
April 29, 2010 -
The link between customer service and customer loyalty
April 28, 2010 -
Here's how to have real customer loyalty
April 22, 2010 -
Here's what real customers say about customer service.
April 12, 2010 -
How do your customers see your business?
April 6, 2010 -
Forget revenue. Focus on serving your customers well.
April 5, 2010 -
Why customer service matters in SEO and Internet marketing
April 2, 2010 -
Customer service jobs still growing. Is social media the cause?
April 1, 2010 -
Chicago Blackhawks beef up customer service with better fan feedback
March 30, 2010