Lauren Carlson
CRM Market Analyst, Software Advice | @crmadviceLauren writes about various topics related to CRM software, with particular interest in sales force automation, marketing automation, and customer service. She has a background in the music industry, and when she isn't writing about software, you can find her running at Town Lake and singing at local venues. She is a graduate of the University of Texas with a bachelor's degree in journalism.
4 articles by Lauren Carlson
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Five Great Mobile Customer Service Apps
March 29, 2012 -
Top 5 Alternatives to Salesforce CRM
May 24, 2011 -
Is Venture Funding the Way to Go? A Look at the Marketing Automation Market
May 17, 2011 -
A Case for Social CRM
Nov. 23, 2010