Lynn Hunsaker is a Customer Experience Strategist, and head of ClearAction customer experience management consulting. She specializes in customer-centric culture, customer experience innovation, and employee engagement in customer experience optimization. www.clearaction.biz

She is author of 3 ehandbooks: Customer Experience Improvement Momentum, Innovating Superior Customer Experience, and Metrics You Can Manage for Success. (http://amazon.com/author/lynnhunsaker) She is also a prominent author about customer experience management, business-to-business customers, and employee engagement on CustomerThink.com.

Lynn founded the Annual ClearAction Business-to-Business Customer Experience Management Best Practices Study: http://ClearAction.biz/benchmarking