16 articles by Maria Palma
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Flexible Working: What Your Business Needs to Know
Nov. 2, 2013 -
Is Every Employee Responsible For Customer Service?
May 23, 2012 -
Why Is Customer Loyalty Important? (Infographic)
Feb. 28, 2012 -
Win and Retain New Clients
Dec. 7, 2011 -
Transactions Fade and Relationships Last: Building Enduring Service Brands (guest post)
Nov. 4, 2011 -
Customer Service Basics: Say My Name, Say My Name
Aug. 16, 2011 -
Customer Service Carnivale: The Late Late Edition
April 19, 2011 -
The 10-Minute Edition of the Customer Service Carnivale
April 4, 2011 -
Customer Service Carnivale: The Spring Cleaning Edition
March 25, 2011 -
Customer Service Carnivale: The Almost Spring Edition
March 8, 2011 -
You Won't Learn This During Customer Service Training or In Business School
Feb. 2, 2011 -
Top 3 Ways to Show Appreciation To Customers
Nov. 28, 2010 -
Customer Service Carnivale: All Treats, No Tricks
Nov. 5, 2010 -
Customer Service Carnivale: The Fall Edition
Oct. 19, 2010 -
Customer Service Carnivale: The Early Summer Edition
June 8, 2010 -
More Tools To Enhance the Customer Experience: Parature For Facebook
May 20, 2010