Meikah Delid
Meikah, MeikahMa. Merdekah "Meikah" Ybañez-Delid majored in BA English at the University of the Philippines where she was president of The Language Society, an academic organization of the College of Arts and Letters.
In 1996, after teaching in the tertiary level for four years, she took her Master of Arts in Journalism at UP and finished the coursework first semester of 1998. She was working on her thesis on "Peace Communication" when she was invited to join a Korean-owned website company. She joined the company as English Proficiency Specialist and went on to become Senior Content Developer.
Sometime 2002-2003, she became part of a pool of writers for a textbook series for a leading publisher in the country. Since then, she had been writing and doing research both for the education-community and IT fields, particularly for websites of foreign organizations.
She was working as admissions head at a foreign language training center, when she decided to do full-time blogging and writing electronic study guides. She blogs here at CustServ and also at Six Sigma. As of late, she has started actively maintaining two personal blogs: MamaIsWorking and On The Streets.
Meikah's latest preoccupation, which is taking most of her time, is project management. She is project managing GoingToMeet.com, a comprehensive online conference directory, and LocalPhilippines, a traveler's ultimate guide to the Philippines. The latter project though is still in its dev stage.
11 articles by Meikah Delid
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The Test of Customer Service: The Holiday Customer Experience
Dec. 15, 2011 -
Measuring Service Effectiveness in the Call Center
Feb. 25, 2010 -
Inputs from a Generation-Y Customer
Feb. 9, 2010 -
5 Great Uses of Social Media in B2C Retail Sales
Feb. 2, 2010 -
GM Focuses on Customer Service as the Company Rebuilds
Jan. 15, 2010 -
7 Keys to Customer Experience in 2010
Jan. 8, 2010 -
Poor Customer Service Costs $338.5B Per Year in Lost Business
Dec. 28, 2009 -
Customer Service Reference: How the recession has changed US consumer behavior
Dec. 9, 2009 -
The Customer in China's Retail Revolution
Dec. 2, 2009 -
DHL's Customer Service Philosophy... Take Care of Your Employees... They Take Care of the Customers
Nov. 24, 2009 -
10 Dimensions of Great Customer Service
Nov. 16, 2009