Join this free webinar to learn how leading brands are adapting to meet the needs of their customers in social media. The panel includes Dan Gingiss of Discover and Kristina Libby of Microsoft. Register here!
Academic researchers have been quick to harness the free flowing information from Twitter, Facebook and other social networks. We predict that in 2013, social media intelligence will become much more commonplace as businesses, government agencies and not-for-profit organisations seek to leverage this new, unparalleled wealth of information.