Peggy Carlaw
Founder, Impact Learning SystemsPeggy Carlaw is a call center improvement specialist, author, TCM practitioner, estudiante del español, meditator, and lover of Light. Beyond managing the ins and outs of the company she founded, Impact Learning Systems, Peggy regularly participates in community service projects both local and international. More: http://www.impactlearning.com/
4 articles by Peggy Carlaw
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Monitor Your Customers, Not Just Your Agents
Jan. 8, 2012 -
Sales Skills: Training (Nurture) or Personality (Nature)?
Sept. 13, 2011 -
Differentiate Yourself With Customer Service
July 26, 2011 -
What Drives Customer Loyalty?
Sept. 14, 2010