29 articles by Prem Kumar Aparanji
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Rethinking 'Social' in 2012
Dec. 19, 2011 -
Is the Identity of the Social Customer at Risk?
Oct. 31, 2011 -
Social CRM: Hiring the Right Definition
Sept. 4, 2011 -
Social CRM Is Dead -- Long Live Social CRM?
June 23, 2011 -
That Thing About Culture & Strategy in 'Social'
March 23, 2011 -
The Importance of Influence in the Digital/Social World
March 2, 2011 -
Social BPM - Mere Hype or ... ?
Feb. 24, 2011 -
Evolving Your Organization for the Multi-Channel Customer
Feb. 18, 2011 -
Q for Quandary: Did you ask who is leading social CRM?
Feb. 11, 2011 -
Cloud vs Distributed computing and the Social Customer aka the Global Citizen
Dec. 13, 2010 -
Digital Customer vs Social Customer - what GetSatisfaction.com got wrong
Dec. 7, 2010 -
From Could to Should. Or how to rethink #scrm or even your business?
Oct. 25, 2010 -
What led us to Social CRM? Or why should you be serious about #SCRM?
Oct. 21, 2010 -
Social Media vs Social Customer Relationship
Aug. 21, 2010 -
Is @oldspice engaging with the social customer - PR or SCRM?
July 26, 2010 -
From Team work to Autopoiesis in the Social Firm
July 11, 2010 -
Tale of an Old business and a Social Customer
May 27, 2010 -
How is Social CRM different from Social Media Marketing?
May 19, 2010 -
How is Social CRM different from Social Media Marketing?
March 27, 2010 -
Social Customer, Online Communities, Social CRM and Social Business
March 19, 2010 -
Why the need to add "Social" to the term "CRM"?
March 10, 2010 -
Whuffie, Social Capital, the Firm and the Enterprise
March 8, 2010 -
Pardon me for crying out loud, am not a Social CRM vendor.
March 4, 2010 -
Dumbing down Social CRM
Feb. 15, 2010 -
In search of a maturity model for Social CRM / Social Business
Jan. 12, 2010