Recent Posts

How Much Time Will Our CRM System Take From Me?

DaveBrock
Many salespeople and managers haven’t figured out how to incorporate CRM tools into their work flow. They think of using CRM as another task piled onto already packed, often unrealistic agendas.
How Much Time Will Our CRM System Take From Me?

Combining Social Media with CRM for Even Better Engagement

redasedrati
Customer relationship management is essential for any company. Fortunately, these days, social media has made it easier than ever before. However, this only holds true if you’re using it the right way. Keep the below advice in mind and you’ll marry the two perfectly for better engagement.
Combining Social Media with CRM for Even Better Engagement

3 Trends in Customer Service From CRM Evolution

aberkson
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I'll be moderating a panel on Overhauling the Customer Relationship in Automotive. Coming off last month’s CRM Evolution there are some trends emerging in how brands communicate with their customers and their ecosystem as a whole and I'm eager to see what some of the leading social and digital thinkers have to say.
3 Trends in Customer Service From CRM Evolution

Small Business CRM Vendor Rankings, According to Users

Gleanster
Survey results suggest small and midsize businesses are extracting more value from CRM solutions that are exclusively designed and targeted for small and midsize organizations.
Small Business CRM Vendor Rankings, According to Users

How to Get Your Sales and Marketing Teams to Work in Harmony

CraigKlein
Your sales and marketing departments may struggle with using each other's tools. If you get your marketing team using CRM software and your sales team using email marketing, you will create a more harmonious system.
How to Get Your Sales and Marketing Teams to Work in Harmony

Why You Should Lead Your Sales Team into the 21st Century

STMKent
The basics of sales haven't changed much: it's still about offering a prospective customer something they want or need. But as technology becomes more sophisticated, the details of selling, and the resources available to sales teams, have changed drastically. Social media can be a powerful addition to a salesperson’s outreach arsenal.
Why You Should Lead Your Sales Team into the 21st Century

SaaS Fuels the Next-Generation CRM Technologies

GSabharwal
Cloud SaaS based CRM deployments may overthrow on-premise CRM suites by the next year; the industry is expected to grow at almost 15% CAGR.
SaaS Fuels the Next-Generation CRM Technologies

Who Leads Your Social Activities? Does It Matter?

JulieWalker
As organisations evolve engagement with customers through social and mobile channels, customers are responding and engaging with both organisations and each other and there are new disciplines emerging across organisations whose role it is to lead and manage these engagements.
Who Leads Your Social Activities? Does It Matter?

How to Bring Great Customer Service Online

Marinigh
Having great online customer service is crucial in this day and age. Having great offline customer service is simply not enough to effectively own your customer relationship management. How do you bring this excellent customer service you may have offline on to your online presence?
How to Bring Great Customer Service Online

Forrester Research Shows Companies Must Crack Social Customer Service in Order to Survive

Schneider_Says
Today’s consumers are more demanding than ever of the brands they know and love when it comes to social customer service. Conversocial recently commissioned a study with Forrester that reveals a lack of ownership and understanding of social media within organizations that could see brands fall behind in the overall customer service stakes.
Forrester Research Shows Companies Must Crack Social Customer Service in Order to Survive