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customer service

June 20, 2017
A recent survey sought to identify the top reasons why people complain - here's how brands can work to resolve such problems.
May 30, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Joey Coleman, a customer experience expert and keynote speaker.
May 16, 2017
A journey map enables you to walk in your audience’s shoes - and understand your own organization as an outsider.
May 12, 2017
Asking for customer feedback in the right format, and at the right time, can greatly improve your response rate.
How and When to Ask for Customer Feedback for Optimal Response [Infographic] | Social Media Today
May 02, 2017
The Focus on Customer Service podcast celebrates its 50th episode with co-host Dan Moriarty returning to talk about his new role at the Chicago Bulls, and interviewing co-host Dan Gingiss about his new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media.
May 01, 2017
In a new 'Social Business Engine' podcast, Bernie Borges speaks with Dan Gingiss, author of 'Winning at Social Customer Care'.
Winning at Social Customer Care [Podcast] | Social Media Today
April 27, 2017
Customer Thermometer recently interviewed 1,000 consumers to get their thoughts on brand relationships what influences their responses.
Consumers Connecting with Companies and the Power of Brand Affinity [Infographic] | Social Media Today
April 13, 2017
Twitter's using a new bot system for their @support account, which provides some good insight into how Twitter bots work.
Twitter's Testing Out a New Bot System for Twitter Support | Social Media Today
April 11, 2017
The skies – and the Twitterverse – haven’t exactly been friendly for United Airlines recently.
April 06, 2017
In a departure from the usual format, Episode 49 of the Focus on Customer Service podcast offers up a first-hand account of the customer taking center stage at Social Media Marketing World, including highlights from a dozen speakers.