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customer service

February 16, 2017
While social media direct messages are often misused, ignoring them is a missed opportunity. Here are some tips on how to better utilize DMs.
How to Make Better Use of Direct Messages (and Why You Should) | Social Media Today
February 13, 2017
How does customer service factor into your social strategy? Has it become an essential aspect of social media marketing?
February 13, 2017
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.
January 18, 2017
In a new Focus on Customer Service podcast, Dan Gingiss speaks with Dallen McKee, Global Social Media Customer Care Team Leader at eBay.
January 13, 2017
Now more than ever, customers are channeling their issues through social media.
Social Media Custom Service Statistics and Trends [Infographic] | Social Media Today
January 05, 2017
Customer experience is becoming a bigger focus for all brands. Here are some tips to improve your brand's efforts on this front.
How to create a consistent customer experience across channels
January 04, 2017
Dell uses a unique combination of "traditional" social customer service and a robust community forum to answer almost any customer question imaginable.
December 21, 2016
What's coming next in social customer care? Dan Gingiss interviewed 27 experts.
28 Experts Share Social Care Predictions for 2017: Part 3 | Social Media Today
December 20, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017. Question #2: What’s one thing you’ve learned in 2016 about social customer service that will help guide your strategy for next year?
December 19, 2016
28 social media and customer service experts answer three questions about what happened in social care in 2016 and what might be coming in 2017.

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