April 25 #SMTLive Twitter chat recap: How Does Geotargeting Fit Into Your Customer Outreach Strategy? 

customer service

April 27, 2017
Customer Thermometer recently interviewed 1,000 consumers to get their thoughts on brand relationships what influences their responses.
Consumers Connecting with Companies and the Power of Brand Affinity [Infographic] | Social Media Today
April 13, 2017
Twitter's using a new bot system for their @support account, which provides some good insight into how Twitter bots work.
Twitter's Testing Out a New Bot System for Twitter Support | Social Media Today
April 11, 2017
The skies – and the Twitterverse – haven’t exactly been friendly for United Airlines recently.
April 06, 2017
In a departure from the usual format, Episode 49 of the Focus on Customer Service podcast offers up a first-hand account of the customer taking center stage at Social Media Marketing World, including highlights from a dozen speakers.
April 05, 2017
This infographic provides a key overview of the benefits of using Twitter for brands.
How to Turn Twitter Followers into Repeat Customers [Infographic] | Social Media Today
April 04, 2017
Twitter's added a new location-sharing option in DMs to improve customer service interactions.
Twitter Adds Location-Sharing Tools to Customer Service via DM Options | Social Media Today
April 02, 2017
Dealing with negative customers can be an opportunity to help build your online brand.
How to Deal with Difficult Customers on Social Media | Social Media Today
March 26, 2017
Why do customers complain - and what can brands do to improve their response efforts? Corra conducted a study to find out.
How and Why Customers Leave Negative Reviews [Infographic] | Social Media Today
March 16, 2017
Here are some great examples of how big brands approach customer social care - and what you can learn from them.
social customer service
March 07, 2017
This infographic outlines some of the core points of delivering effective customer service via social channels.
Your Guide to Social Media Customer Care [Infographic] | Social Media Today