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Frank Eliason at BDI, My Favorite Quotes Hot Off the Press

By Robin Fray Carey • Posted: April 19, 2012

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Scott Monty Is Leaving Ford: Is It a Trend?

By Robin Fray Carey • Posted: May 21, 2014

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Frank Eliason of Citi on the #SocialShakeUp [VIDEO]

By Suzie McCarthy • Posted: Aug. 22, 2013

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The Big Brand Theory: Citi Rethinks Customer Care with Social Media

By Ric Dragon • Posted: March 4, 2014

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How Social Customer Service is Changing the Culture at Comcast

By Brian Solis • Posted: Nov. 21, 2011

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Webinar recording: The Future of Customer Service is Here

By Social Customer Admin • Posted: Feb. 2, 2010

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Authentic Advertising: Is There Such a Beast?

By Robin Fray Carey • Posted: Sept. 2, 2015

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(R)evolution: Frank Eliason on the Social Business and Customer Service

By Brian Solis • Posted: Nov. 5, 2010

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Can Comcast Reverse the Storm?

By Jay Deragon • Posted: April 29, 2008

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Does Your Social Data Really Represent All Your Customers?

By Robin Fray Carey • Posted: Sept. 24, 2015

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Comcast and Twitter: How Much is it Really About Customers?

By Maggie McGary • Posted: Nov. 22, 2009

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SNCR Study On Dell, Comcast & More

By John Cass • Posted: Dec. 23, 2008

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We Shook It Up! [VIDEO]

By Robin Fray Carey • Posted: Oct. 11, 2013

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Please, no Managers of Twitter Relations

By Barbara French • Posted: Sept. 15, 2009

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How Personal Branding Helps and Hurts Professional Brands

By Brett Greene • Posted: Dec. 28, 2010

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How Social Customer Service is Changing the Culture at Comcast

By Brian Solis • Posted: Oct. 17, 2011

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Social business and the Balanced Brand

By Greg Verdino • Posted: July 21, 2010

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Where Social Media Resides

By Peter Himler • Posted: Nov. 2, 2010

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The Twitter effect on organization culture

By Neville Hobson • Posted: Oct. 21, 2009

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An Update from the Trenches on How to Provide the Modern Customer Experience

By Robin Fray Carey • Posted: Dec. 10, 2013