#SMTLive Schedule

social customer

December 21, 2016
What's coming next in social customer care? Dan Gingiss interviewed 27 experts.
28 Experts Share Social Care Predictions for 2017: Part 3 | Social Media Today
December 13, 2016
Shep Hyken has written four books about amazing customer service and he teaches companies how to leverage what is becoming the ultimate competitive advantage.
December 13, 2016
In the age of the digital customer, delivering differentiated customer service has become a strategic imperative.
5 Customer Service Tips Every Company Should Know | Social Media Today
November 15, 2016
Social media has become a key platform for customer service. Here are some tips on how to boost your brand's social customer service game.
7 Social Media Customer Service Rules You Should Stick to | Social Media Today
August 23, 2016
A Malaysian-based video-on-demand startup that aims to “bring the world’s best content to emerging markets at a price that everyone can afford” also focuses on delivering outstanding customer service via social media.
August 18, 2016
Social media can be a powerful tool for prospect research - but don't cross the line into creepy territory.
July 22, 2016
Whether you like it or not, customer expectations are changing, and they're growing to expect brands to respond to their issues via social.
5 Important Social Media Customer Service Tips | Social Media Today
May 01, 2016
As more and more users - and businesses - embrace social media, the opportunities for its use as a customer service tool expand dramatically.
March 10, 2016
Seventy eight percent of consumers have ended a business relationship due to bad customer service. It' s also estimated that it costs a company six to seven times more to acquire a new customer than it does to retain an existing one. So how can companies build brand loyalty? Here are some tips.
Create Brand Advocates Through Support | Social Media Today
March 02, 2016
With so many choices and ways to buy, today's customers are crafting their own “choose your own adventure” in their purchasing path. So as the author of your story, are you confident that you’re connecting with your customers and showing them how they can be a part of building their own version of your story that makes them want to come back again and again?
Today’s Customer: Choose Your Own Adventure | Social Media Today