How Social is Your Customer Service?

Tell us for your chance to win an iPad mini.

 

Twitter

March 03, 2015
Customers who need help with product or service issues frequently turn to Twitter for immediate assistance and resolution. In fact, these days it’s common to for people to tweet problems and frustrations as they occur. Rather than let that scenario intimidate you, consider it a gift from the marketing gods. Thanks to Twitter, you can help customers instantaneously and keep situations from becoming bigger than they need to be.
March 03, 2015
It’s true that employers are using social media not only to screen applicants, but also hunt for potential candidates. An active and professional social media presence can help enhance a freelancer’s online image, particularly in respects to standing out with clients.
March 02, 2015
Social media has moved on from ambiguous status updates about how much you miss your ex or sharing hundreds of pictures of cats. Now it can prove beneficial when it comes to searching for your next job.
February 28, 2015
It is essential that businesses make the most out of their social media offerings. Whether it is Twitter, Facebook or LinkedIn; these sources can provide a useful outlet for sales as well as customer feedback. However, if you are not making the most out of them this can cause significant hindrances and you may have to review your social media use and the ways in which your business can refresh your social media strategy. Are you getting the most out of your social media?
February 28, 2015
You’ve got the content side of things nailed and you’re generating really compelling, interesting content.. but why aren’t you receiving the CTR and engagement you deserve? Have you ever thought that maybe you’re just not quite on top of your Twitter timings? Research has found that there are...
February 28, 2015
What started off as a normal Thursday quickly spiraled into one of the oddest days on social media that I've ever seen. Two separate events rocked Twitter and suddenly took off to become featured stories on national news channels and top business publications. What happened? Why does it matter? How can we, as marketers, take advantage?
February 25, 2015
The digital culmination of one of the industry’s most coveted awards was when movie icon Julie Andrews took the stage after Lady Gaga’s tribute, generating over 32K engagements.
February 25, 2015
Twitter has recently found out that a whopping 125 million users visit the website every month, but do not register or view the content at all. The company hopes that this can be mitigated by this deal, as people will be able to see content from Twitter more on the Google search results.
February 24, 2015
Twitter is a brand’s social savior and worst nightmare all at the same time. Whilst it’s a wonderfully powerful tool to help build, promote and establish your business, this can all also be very quickly picked apart by unhappy customers broadcasting their negative experiences for all to see.
February 24, 2015
Over the last 60 days we've implemented Twitter ad campaigns for the majority of our clients. When compared to LinkedIn Sponsored Content, Facebook Ads and Google AdWords, Twitter is outperforming on CTR and CPM. Also, early indicators show a cost-per-conversion lower than the competitors, although more data is needed. So what's going on with Twitter? Why are the ads driving impact?

Pages