Guy Stephens (@guy1067) is a Social Customer Care Consultant at IBM. He set-up the use of social customer care at The Carphone Warehouse in 2008 and has been writing, consulting and speaking about the space ever since. He recently published a five year retrospective on social customer care, and has also been voted by The Huffington Post as one of the Top 100 Most Social Customer Service Pros on Twitter. Guy writes about social customer care at beingguy1067 and on Tumblr, and runs the largest LinkedIn group dedicated to social customer care - where social media meets customer service. Please feel free to connect with me via LinkedIn as well.