Michael Pace is (available for hire) the former Director of Customer Support & Community Management for Constant Contact's award winning Customer Support Department, and a leader in transforming the customer service world to exceed the needs of the customer in this new social landscape. At Constant Contact, Michael Pace is accountable for Social Customer Service, revitalizing the Constant Contact Community, Knowledge Base and Operational Analytics. Active Board Member of the North East Contact Center Forum, New England's largest call center community. You can connect with Michael on Twitter @mpace101 and on LinkedIn. Michael also writes a weekly blog at www.thepaceofservice.com