9 articles by Sarah Hedayati

• Customer Satisfaction in the Health Insurance Industry

  May 24, 2012

• Customer Service in the Insurance Industry: the Baby Boomers Are Coming

  April 18, 2012

• Customer Service in the Insurance Industry: the Baby Boomers Are Coming

  April 18, 2012

• Employee Satisfaction: It Starts With You

  March 12, 2012

• Customer Experience vs. Compensation: A Customer Service Showdown

  Feb. 18, 2012

• How to Use Social Media for Service & Support

  Jan. 13, 2012

• Email Etiquette: How to Turn Email Into a Customer Service Tool

  Dec. 6, 2011

• Developing Customer Relationships: A Tip From Our Field Service Engineers

  Nov. 26, 2011

• Is it Possible Frontline Employees Don't Understand Service?

  Nov. 5, 2011