Walter Van Norden
Marketing Director, TELUS InternationalWalter is currently the Director of Marketing for TELUS International and carries the responsibility of anticipating and managing the customer experience impact of new technologies in the company's contact center, IT and business process outsourcing practices.
Walter Van Norden is an experienced marketing and business strategy professional with deep roots in the telecom and high technology sectors. His resume includes many years of experience in management consulting and BPO, as well as several years as a business development professional in the fields of software-as-a-service and cloud computing.
5 articles by Walter Van Norden
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Moving Beyond 'Likes' and 'Follows' to Quantify Social Care in the Call Center
May 25, 2012 -
Are Customers Driving Contact Centers Towards Social Care?
March 29, 2012 -
How to Speak to Customers Online
Feb. 15, 2012 -
How to Speak to Customers Online
Feb. 15, 2012 -
How Will the 'Social Customer' Change in 2012?
Jan. 6, 2012